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        BITSHINE Field Service Management

        To help manufacturing and service enterprises to build a new generation of products and services system

        The honorable product of BITSHINE

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        BITSHINE Field Service Management

        Connect customer - help desk - service team, consistent dispatch service process, provide quantifiable service for customers
        Help enterprises to provide customers with more than expected on-site services
        notebookfsm

        The service engineer is ready to take orders

        The new work order will be pushed to the engineer's mobile phone. After browsing the work order, the engineer will receive the order, go to the customer site according to the customer and service information, execute the established service process, record the service log, and submit the service report and schedule.

        customerfsm

        Provide considerate service to customers

        Customers can know the service status at any time, evaluate the service quality, confirm the service time, feedback more Suggestions for improvement, and easily participate in the whole process.

        homefsm

        The supervisor has the overall dynamic

        The help desk dispatched workers quickly, mastered the resource status of the service team and the available status of customer service contracts, and arranged the dispatching in an orderly manner; The service executive can use the data overview to understand the operational status of the service.

        BITSHINE Field Service Management function

        Dispatching-management

        dispatching

        Both the supervisor and the help desk can easily create assignment orders, which can be attached with spare parts and knowledge base entries. Support dispatching approval.
        sign-in

        The sign in

        It supports both check-in mode and visa-free arrival mode to meet the need of timely check-in under special circumstances.
        schedule

        schedule

        Record the time points of the entire service process, and the customer-oriented service time usage is more transparent and reliable.
        The-contract

        Service contract

        Customer service contracts record the duration of service. The remaining working hours, supporting the appendix of the contract, the contract is related to the customer's product file.
        First-send-out-rate

        Completion rate of first assignment

        Is the percentage of problems solved in the first site service, which is an important indicator of service quality.
        Resource-calendar

        Resource calendar

        Resource pool mode, the monthly resource scheduling situation is clear, master the scheduling of resources in different assigned projects.
        The-knowledge-base

        The knowledge base

        Support classification and label retrieval, assignment task associated knowledge base entries, PDF, Word, Excel, PPT support.
        Customer-files

        Customer files

        Customer information, maps, contacts, product files, service records, spare parts records.

        BITSHINE Field Service Management

        From gradually improving service efficiency to improving customer experience

        Learn more
        © 2007- BITSHINE Information Technology
        欧美肥妇肉交视频_国产一级精品_在线亚洲专区中文字幕_国产真实乱子伦新视频,久久久久伊人